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Our Terms, Your Account Rights

r222 operates under a clear set of legal terms that govern your account, deposits, and access to the lobby. Whether you fund via bKash, Nagad, or Rocket, these terms apply from the moment your account is active.

Account Terms ApplybKash · Nagad · Rocket CoveredRegion-Dependent AccessPolicy Updated Regularly
r222 Our Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Live Chat Reach our support team directly through the live chat window in your account dashboard. Available for account, payment, and policy queries during operating hours.
Email Support Send detailed legal or account queries to our support email. We aim to respond within one business day. Include your registered account ID for faster handling.
Help Centre Our help centre covers account terms, payment rules, and eligibility conditions in plain language. Check there first before raising a ticket — most policy questions are answered there.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by our internal compliance process. You may request a summary of what we hold.

Cookie Use

We use session and preference cookies to keep you logged in and remember your lobby settings. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Change Requests

To update your registered name, phone number, or linked bKash or Nagad wallet, submit a request through live chat with a valid ID. Changes are reviewed before they take effect.

Legal and Account Policy FAQs

Common questions about your rights, account rules, and how our legal terms work in practice.

Access depends on your local law and the regions we currently support. It is your responsibility to confirm that using our lobby is lawful where you are located before opening an account.

Our legal terms cover all transactions made via bKash, Nagad, and Rocket. Each method follows the same deposit and withdrawal rules, including identity verification before release of funds.

Yes. Contact us through live chat or email with your account ID and we will provide a summary of the personal data we hold. We aim to respond to data requests within a reasonable timeframe.

Closed accounts are retained in our records for a period after closure in line with our internal compliance process. Any remaining wallet balance must be withdrawn before closure is finalised.

Raise a dispute through live chat or email support, quoting your account ID and the transaction reference. Our team will review the case and respond with a decision within a reasonable period.

We may update these terms from time to time. Continued use of the lobby after an update takes effect means you accept the revised terms. Check this page periodically to stay current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.